SCHEDULE SERVICE

Keith Nissen

Keith Nissen

Owner & Veteran

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Keith Nissen

Keith Nissen

Owner & Veteran

Keith is our leader and owner of Master Services. For over 30 years this dedicated Veteran and Master Plumber has serviced the Lake Geneva area offering 100% guarantees that no other company in the area offers. Keith is proud of his team and strives to provide his customers with the very best trained technicians and customer service available in the industry. Keith is also our Master Plumber and holds and HVAC Expert license. He loves to fly and also loves to spend time with his wife Mary, mom Toni, and his favorite dog Dudley.

Mary Nissen

Mary Nissen

CEO & Owner

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Mary Nissen

Mary Nissen

CEO & Owner

Mary has over 30 years of leadership and Operations experience. She has a proven track record in management and leading teams to success while improving and exceeding customer expectations. Mary is one of the owners of Master Services and CEO and Mary also owns her own company Master SOULutions that offers Success Consulting for businesses and personal Life Coaching for individuals for transformation and achieving goals and dreams. Mary has performed many roles in management in Master Services and looks forward to more involvement in the community and growing services to offer our customers that add value and solutions that work! Mary values family time the most and her most precious role is that of grandmother to her two beautiful granddaughters and loving wife and mother.

Serhij Duford

Serhij Duford

General Manager

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Serhij Duford

Serhij Duford

General Manager

Serhij is the General Manager for Master Services Plumbing, Heating and Cooling. He has a proven track record in leading highly skilled teams with a focus on customer satisfaction. He lives our company core values and delivers on 100% customer satisfaction. He is recently married in the last year and values his family time.

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Jessie Duford

Marketing & Recruiting Manager

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MS Marketing Jessie-834631-edited

Jessie Duford

Marketing & Recruiting Manager

Jessie has over nine years of marketing experience in a variety of fields - political, non-profit, health care, and engineering. She enjoys travel and family time with her husband and their happy dog, Sadie.
Ed LaBarre

Ed LaBarre

Master Plumber

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Ed LaBarre

Ed LaBarre

Master Plumber

Ed is a Master Plumber and has been in the services business for over 33 years including owning his own business. He is also known as Mr. Ed, yes named after the horse of course. He has a beautiful family and strives to improve himself through ongoing education sharpening his skills. He recently moved from northern Wisconsin to the Elkhorn area.

Eric Nowak

Eric Nowak

Lead Plumbing Technician

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Eric Nowak

Eric Nowak

Lead Plumbing Technician

Eric is a highly skilled and trained technician in plumbing and HVAC. He has over 10 years experience in customer service and leadership. He is a dedicated father and loves fishing and football. He loves to make customers happy and exceed customer expectations. Eric is trained in first aide and CPR certified. Eric is also certified in IAQ.

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Dan Wenger

Plumbing Technician

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Dan Wenger

Plumbing Technician

Dan is a trained and highly professional plumbing technician with years in the service industry. Dan is certified in first aid and CPR. Dan has a lovely wife and infant baby girl. He looks forward to his family time and rest.

George Schutte

George Schutte

Lead HVAC Technician & Safety Captain

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George Schutte

George Schutte

Lead HVAC Technician & Safety Captain

George is a highly trained and skilled technician. He is our safety coordinator and trained in first aid and CPR. George is a team and customer hero who recently saved the life of one of our customers in Home Depot. He is a loving husband and loves to make people smile. George is our wiring expert and is also trained on IAQ.

Jack Schweder

Jack Schweder

Senior HVAC Technician & Comfort Advisor

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Jack Schweder

Jack Schweder

Senior HVAC Technician & Comfort Advisor

Jack is a highly trained HVAC technician and a comfort advisor. He is trained in IAQ and is also certified in first aid and CPR. He is a loving father to a beautiful little girl name Peyton and when he is not working you will find him fishing on the water with his brother Brian.

Tim Willis

Tim Willis

Lead Installer

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Tim Willis

Tim Willis

Lead Installer

HVAC installer apprentice with several years of customer service. Tim was a all-conference running back and middle linebacker. Father of two beautiful girls and married to a beautiful wife of 2 years. Tim is looking forward to becoming a master of his trade.

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Logan Randle

Installer

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MS Install Logan-934402-edited

Logan Randle

Installer

In addition to being a tech savvy installer, Logan is a father, husband, and military veteran. He is dedicated to providing the highest quality service and meeting the needs of your home. He looks forward to working with you.
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Danny Carrillo

Installer

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MS Danny

Danny Carrillo

Installer

In addition to being a hands-on problem solver, Danny is a former active duty Marine and is currently active in the Marine Corps Reserves. You're in great hands with Danny.
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Kirby Lavariega

Comfort Advisor

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MS Sales Kirby-862178-edited

Kirby Lavariega

Comfort Advisor

Kirby has been in the customer service industry for several years. He has two dogs and a lovely wife. Kirby loves the outdoors and family time.
Thomas McGrath

Thomas McGrath

HVAC Technician

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Thomas McGrath

Thomas McGrath

HVAC Technician

Thomas has great customer service skills and knowledge in foundation repairs and construction management. He also has a black belt in Tae – Kwan – Do. Thomas can sing you your favorite show tune and dance a little too. Thomas loves to make you smile and is very detailed at his job.

Chelsey Dooner

Chelsey Dooner

Sales Lead Coordinator & Client Care Representative

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Chelsey Dooner

Chelsey Dooner

Sales Lead Coordinator & Client Care Representative

Chelsey is our Lead Dispatcher Coordinator. She has been with the company for over 3 years and is our smiling voice over the phone. She has two handsome young boys and her family is her greatest pride. Chelsey’s goal is to provide the best customer experience to our customers and team possible. She is a powerhouse!

Bridgette Kramer

Bridgette Kramer

Purchasing & Warehouse Coordinator

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Bridgette Kramer

Bridgette Kramer

Purchasing & Warehouse Coordinator

Bridgette is our Purchasing and Warehouse Coordinator. Bridgette has over 10 years’ experience in a purchasing role. Bridgette has two beautiful daughters and has a goal of a beautiful home in the near future. Bridgette does an awesome job ordering everything from equipment to office supplies to gifts for vendor shows. Bridgette your awesome and we appreciate you!

Penny Skerhutt

Penny Skerhutt

Administrative Financial Specialist

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Penny Skerhutt

Penny Skerhutt

Administrative Financial Specialist

Penny has over 25 years’ experience as an accountant in both public and private sectors. Penny is our AFS or Administrative Financial Specialist. Penny is also and avid exerciser, marathon runner and motivates our team to eat right. Penny and her husband have a new puppy and love to camp and fish. Penny loves to relax and enjoy life after a hard days work.

Katie Smosarski

Katie Smosarski

Lead Dispatcher & Client Care Representative

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Katie Smosarski

Katie Smosarski

Lead Dispatcher & Client Care Representative

Katie has been in customer services over 25 years and with Master Services for a little more than a year. Katie’s smile and laugh are contagious and our customers love her. Her greatest accomplishments are her 3 lovely girls and her finance Eric. Katie is a great planner and leads many projects in the office. Katie assists with most administrative tasks and leads the call center in results. Way to go Katie!

Dudley

Dudley

King of Comfort

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Dudley

Dudley

King of Comfort

Dudley is the new King of Comfort. He quickly won over our customers and loves the be petted. Dudley comes to work every day and puts a smile on all the faces at the office and our customers who visit us. Dudley is also a service dog and loves to go to vendor shows, fairs and special occasions. He loves his treat and is always willing to play fetch.